Relentless Health Value

Innovation is both an art and a science, but it’s also a process. There’s never been a great idea that went anywhere without some fairly decent implementation/operational strategy. It’s such a common mistake to let our common sense fly out the window when we become enraptured by our own genius thinking. Lucky for us, there are people out there like Katie D. McMillan from Duke University Health System and Roylyn Fernandez of DeLappe Consulting who specialize in how to take a great idea and actually get it used by providers and patients.

You can learn more at delappeconsulting.com and by listening to AEE3 or EP139 with Roy Rosin.

Katie D. McMillan, MPH, has dedicated her career to imagining and building technology to improve health care for patients and providers. Her experience spans multinational global health organizations, lean software start-up companies, and large academic medical centers. Katie’s latest venture is the creation of the Mobile App Gateway (MAG) at Duke University Health System. The MAG serves as the hub for digital health at Duke and provides product consulting services to clinicians and researchers, monthly events and workshops, and content exploring the many facets of the health tech industry.

Roylyn Fernandez, RN, has more than 15 years of combined experience in clinical and informatics roles integrating technologies such as electronic health records (EHRs), virtual desktop infrastructure (VDIs), and mobile applications into system processes. Her passion for nursing and health care enable her to leverage her clinical, operational, and informatics knowledge to design and execute technology adoption strategies that support organizational goals related to quality, patient safety, and revenue capture initiatives. In 2016, Roylyn joined DeLappe Consulting after leading enterprise-wide technology implementation and optimization projects for Kaiser Permanente, Sutter Health, and Cottage Health Systems.

01:59 What Katie presented at the NODE conference.
02:07 The Mobile App Gateway, a digital health hub at Duke Health, and what they do.
02:45 How health researchers find the Mobile App Gateway.
04:35 Engaging, educating, and facilitating—“quarterbacking” projects.
05:38 How the Mobile App Gateway keeps track of these projects and measures success.
06:40 The Mobile App Gateway’s partnership with Zealth.
07:08 The Mobile App Gateway’s signature projects in oncology.
07:30 “Financial toxicity.”
09:07 “The softer side of cancer care.”
09:45 DeLappe Consulting and what they do.
09:54 Transforming operations by integrating technology.
10:02 What it means to “operationalize technology.”
11:19 “When it comes to operationalizing technology, it’s more of a transformative journey.”—Roylyn
14:48 “There’s a lot to be said about [observing] a process.”—Roylyn
18:11 Why the engagement piece is the hardest part of integrating technology.
19:19 Attaining a buy-in to engagement with technology and change.
20:57 “Do with vs do to.”—Roylyn
25:14 The worst advice being perpetuated about incorporating technology in health care.

You can learn more at delappeconsulting.com and by listening to AEE3 or EP139 with Roy Rosin.